LTL & FTL | FAQs

Definitions:

Less Than Truckload (LTL): a shipping method for relatively smaller shipments that don't fill an entire truck. 

Full Truck Load (FTL): a shipping method in which a truck carries one dedicated shipment.

Bill of Lading (BOL): a legal document in shipping that acts as a contract between the shipper and carrier, a receipt for the goods, and a document of title, detailing shipment contents, origin, and destination for processing, billing, and ownership transfer, especially in international trade.

Pallet: a platform upon which freight is stacked and wrapped for transportation, typically made of wood. For Richardson, a pallet can hold 16 full cases of 144 caps

When to use LTL or FTL:

You will rarely, if ever, see an order eligible for FTL in Sales Support or Customer Service. A Full Truck Load would carry a whopping 64,800 caps. 

LTL is more common in Customer Service, although these are also relatively large orders. Generally, it is cost-effective to ship LTL rather than UPS Ground when shipping two or more full pallets, which would equate to 32 full cases or 4,608 caps. Customers can choose to ship LTL with less than 2 full pallets, but this would not be recommended or cost-effective for the customer.

What We Need to Know:

If the customer has requested to ship via LTL, you will first reach out to the customer to determine if they will be setting up the freight shipment, or if they would like us to arrange the shipment. 

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