Common webmaster Email Solutions

1. Blocked Users

Steps to Resolve:

1. Ask the user for their IP address from: WhatIsMyIPAddress.
2. Request their Ray ID (valid for two days).
3. Check Cloudflare to see if they are blocked.
4. Have them scan for malware using: Malwarebytes.
5. If necessary, request David to whitelist their IP.
6. If the issue persists, ask them to use a VPN and retry.

📧 Default Initial Email Reply:

Hi [User's Name],

It looks like you are experiencing an access issue. Please follow these steps:

1. Visit WhatIsMyIPAddress and provide your screenshot of the blue box.
2. If visible, also send your Ray ID from our website.

Please provide this information so we can see what might be causing this issue.

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2. Setting Up a User Account

Steps to Resolve:

1. Collect the required user details via email.
2. SAP Setup → Navigate to Business Partner → Master Data.
   1. Search with account number
   2. Select Contact Persons tab
   3. Select Define new
   4. Add needed information
      1. Note: Check email domains match's company domain
3. Magento Setup → Register them at Magento User Registration.
4. Ensure they receive an email to set up their password.

📧 Default Email Reply:

Hi [User's Name],

We have successfully set up your account. Please follow these steps to access your account:

• Magento Users: Click here to log in.

You should receive an email to set up your password shortly. If you do not receive it, check your spam folder or let us know.

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3. Lost Password

Steps to Resolve:

1. Register them using their current email at Magento Account Login.

📧 Default Email Reply:

Hi [User's Name],

We have sent a link to reset your email, you should be receive this shortly. If you do not receive it within 30 minutes, check your spam folder.

Let us know if you need further assistance.

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4. Login Issues – Redirects to Home Page

Steps to Resolve:

1. Ask the user to clear browser cookies for richardsonsports.com.
2. Alternatively, have them try incognito mode.

📧 Default Email Reply:

Hi [User's Name],

If you are being redirected to the home page after logging in, this is likely due to corrupted cookies. Please try the following steps:

1. Open Chrome Settings → Privacy & Security → Delete Cookies for richardsonsports.com.
2. Alternatively, try logging in via an incognito window.

Let us know if the issue persists.

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5. Quick Order Decoration / Blanks Issue

Steps to Resolve:

1. Perform a hard cache refresh.
   • Mac: Shift + Command + R
   • Windows: Control + F5

📧 Default Email Reply:

Hi [User's Name],

If you are experiencing issues with the Cap and Style button, please try a hard cache refresh:

• Mac Users: Press Shift + Command + R.
• Windows Users: Press Control + F5.

Let us know if the issue continues.

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6. "Become a Dealer" Inquiry - No Response

Steps to Resolve:

1. Forward the email to the appropriate team:
   • Cam – Team accounts
   • Doug – Golf/Corporate accounts
   • Blake – Retail accounts

📧 Default Email Reply:

Hi [User's Name],

Thank you for reaching out! Your inquiry has been forwarded to the appropriate team member who will respond shortly.

If you need immediate assistance, let us know.

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7. Dealer Inquiries About Specific Colors

Steps to Resolve:

1. Forward the email to Customer Service at customerservice@richardsonsports.com.
2. Ensure the dealer inquiry details are included.

📧 Default Email Reply (Forward to Customer Service):

Subject: Dealer Inquiry – Assistance Needed

To: customerservice@richardsonsports.com

Hello CS,

Could you help [User's Name] with this inquiry?

Thank you!

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8. Community Outreach Inquiries

Steps to Resolve:

1. Forward the email to Monique for handling.
2. Ensure the user's inquiry details are included.

📧 Default Email Reply (Forward to Monique):

Subject: Community Outreach Inquiry – Assistance Needed

To: [Monique’s Email]

Hello Monique,

Could you help [User's Name] with this community outreach inquiry?

Thank you!

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9. Artwork Upload Issues

Steps to Resolve:

1. Request the URL of the dealer's page where the issue occurs.
2. Open the file in Photoshop to resize if needed.

📧 Default Email Reply:

Hi [User's Name],

Sorry to hear you're experiencing issues with uploading artwork. Please send us:

• The URL of the dealer's page where the issue occurs.
• The artwork file (if possible).

We will investigate and assist you.

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10. Updating an Email Address in Magento

Steps in this link.