--- title: Business Partner | Updating or Adding Contacts description: How to add/update contacts in BP --- [Skip to content](https://ithelpdesk.richardsoncap.com/kb/updating/adding-users-in-bp#main-content) English Show submenu for translations [Customer portal](https://ithelpdesk.richardsoncap.com/tickets-view?hsLang=en) ![RichardsonLogo-3.png\]](https://ithelpdesk.richardsoncap.com/hs-fs/hubfs/RichardsonLogo-3.png?height=39&name=RichardsonLogo-3.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://ithelpdesk.richardsoncap.com/tickets-view) - Go to richardsonsports.com Go to richardsonsports.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Richardson Knowledge Base](https://ithelpdesk.richardsoncap.com/kb?hsLang=en) 2. [CS - General](https://ithelpdesk.richardsoncap.com/kb/cs-general?hsLang=en) 3. [SAP](https://ithelpdesk.richardsoncap.com/kb/cs-general?hsLang=en#sap) # Business Partner | Updating or Adding Contacts Check out the Knowledge Base article on Editing Contact Person Fields in Business Partner to make adding contacts quicker and easier! #### Before Adding a Contact Before adding a new contact, **review the existing Contact List for anyone with the same name** to avoid creating duplicate or conflicting contacts. You can also verify the contact in HubSpot: 1. Open the **Company** page in HubSpot. 2. Go to **Overview** and search for the email address in the Contacts box 3. If the email is already associated with a contact on the account, review that contact first. You may need to **update the existing contact rather than create a new one**. 4. If the BP has NLWC or Z'd out contacts, go through each of them and ensure the box for **Active is unchecked** and their **Web Authority is set to No** - this will ensure that outdated, ugly data will not display on the account update form in the future. Once done, click **Update** prior to adding new contacts. **NOTE**: Do not update the email address on an existing contact if the contact has web access, as their Magento account would also need to be updated in the back end of the website - instead, create a new contact. If Web Authority is No or Empty, you can update the email address on the existing contact. --- #### To Add a Contact 1. From the **Contact List**, select **Define New**. 2. Complete the following fields: - **Contact ID** – typically First Name + Last Name, or something generic like "Sales" or "Accounts Receivable" - **First Name** - **Last Name** - **E-Mail** - **Web Authority** - **Position** – if known - **Telephone 1** – if known 3. Select **Define New** to add another contact. 4. When finished, click **Update** to save your changes. **If adding multiple contacts:** Click **Update after every 5–10 contacts**. Saving periodically helps reduce the risk of losing your work if you encounter the **Duplicate Contact Error**. --- #### If You Receive a Duplicate Contact Error If you click **Update** and receive a red error barindicating that duplicate contacts exist: 1. Click **Cancel**. You will not be able to continue until the error is cleared. 2. Follow the linked Knowledge Base article to clear the error by **Restoring the Numbering File -** if this doesn't work, submit an IT ticket with the account number and contact(s) you were trying to add. 3. Once the Numbering File has been restored, return to the account and review the Contact List before resuming. **Important:** SAP will typically save the contacts it successfully processed before reaching the contact that caused the error. For example, if you add **Abbie, Rian, Andrea, and Jonathan**, but SAP encounters an error while adding Andrea: - Abbie and Rian may be saved successfully with all entered information. - Andrea may be created with only the **Contact ID**, while the First Name, Last Name, Email, and other fields remain blank. - Jonathan may not be created. 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