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Source | Custom Orders Pipeline

The Source property tells us the origination of a ticket

  • M2: Order was placed on our "old" website

  • WordPress: Order was placed on our "new" website

  • Email: Order/ticket was created manually from an inbox. Tickets created manually using the orange Create ticket button in the tickets pipeline should also have the source set to Email
  • Form: Ticket was created through a form such as a Conceptual Request, PCF or Contact Us Form. The form could be a HubSpot Form, WordPress Form, Microsoft Form, etc
  • Chat: Not used at this time
  • Phone: Not used at this time