QU907CC Galls | Blank Orders w/ VAS

SAP Processing

• Ordered by Contact is typically Thomas Booker
• Set Order Type to Custom
  • If order is accidentally set to blank stock, update to Custom and check the WMS Downloads report immediately, and continue to monitor it for about 5 minutes to ensure they don’t ship getting their special packaging
• Input your SKUs to follow the PO
  • Orders should only be placed out of WEST
  • If there are no backordered SKUs:
    • Manually input the Prod Prod # and enter Prod Part 1 for all lines
  • If backordered SKUs are present:
    • Add the Pick Date, and set Backorder Y/N to Y
    • Part out your order so the in stock caps are together on part 1, and the backordered caps are separated out on their own part per date
      • If two lines are backordered and estimated to arrive 5/15/26, you can put them together or separate them out to proactively allow for inventory delays
  • If closeout SKUs are present and there is no available or incoming inventory:
    • Use snippet (see below) to advise that we cannot proceed
• Pricing
  • Add $0.30 to the cap price in the Dscnt Price column (you should see a negative discount in the Dscnt % column in you are increasing the base price)
    • This is a really helpful way to make a visual confirmation that you remembered to charge for VAS
• Send an email confirmation through SAP

HubSpot

There are snippets in HubSpot for some of our common interactions with Galls –

• Galls Pricing Discrepancy: Used to request an updated PO due to a pricing discrepancy. Be sure to follow up for a revised PO!
• Galls closeout(cancel PO): Used to advise Galls that the item on their PO is a closeout with no incoming inventory. Use this snippet if the only item on the PO is the closeout, and the PO is effectively canceled. No need to follow up.
• Galls Closeout(revised PO request): Used to advise Galls that one or more items on their PO are closeouts with no incoming inventory, and to request that they resubmit their PO with those closeout styles removed. Be sure to follow up for the revised PO!
• Galls Blank PO Denial: Used to advise Galls that their order needs to meet the MOQ and other order requirements. Using this snippet advises them that they need to resubmit a new PO that meets the requirements. Be sure to follow up for a revised PO!
• Galls closeout & price discrepancy(revised PO): Used to advise that the item is a closeout and unavailable, and that there is also a pricing discrepancy on then other non-closeout items. Be sure to follow up for a revised PO!

EWO Processing

• Login under your own queue – can select Retail Sales for the processing team, but since no confirmations are sent from EWO, it would be better to be in your own queue
• Set Order Type as New, Product Type as Stock
• Set VAS to Standard > UPC Only for Blank Caps
• Click Save
  • If multiple parts – click button Copy From Order
    • In Source Order, put in the order # (including the part#) that you just filled out and saved. Click find
    • Check 100% Repeat Order, and at the bottom check the box for Copy to all Parts
• Scheduling (SCH) Page
  • You will add a ship date in the Orig Ship box (for each part)
    • If caps are in stock – schedule for 2 Business Days after order processing
    • If caps are backordered – schedule for 2 weeks after estimated inventory ETA date
  • Once ship date is assigned, select all parts for Route (the check box to the left of the Dates section) and click the READY FOR DEC button
• Go to Queue Mode in the DEC Queue
• Set filter for VAS – Standard, and then under Standard VAS, select UPS Only for Blank Caps. This should presumably return only Galls orders
• If Release Date column is blank – caps are in stock and order can be rescheduled to ship in 2 days
  • Go into the order, and add a Revised Ship Date, and set order as a Must Ship. Click Save.
• If Release Date is significantly earlier than Orig Ship Date or Revised Ship Date, add a Revised ship date that is 2 weeks prior to the new release date, or wait until inventory arrives and circle back

Managing Open Galls Orders

• Go to Queue Mode in the DEC Queue
• Set filter for VAS – Standard, and then under Standard VAS, select UPS Only for Blank Caps. This should presumably return only Galls orders
• If Release Date column is blank – caps are in stock and order can be rescheduled to ship in 2 days
  • Go into the order, and add a Revised Ship Date, and set order as a Must Ship. Click Save.
• If Release Date is significantly earlier than Orig Ship Date or Revised Ship Date, add a Revised ship date that is 2 weeks prior to the new release date, or wait until inventory arrives and circle back