Skip to content
English
Customer portal
Go to richardsonsports.com
  • There are no suggestions because the search field is empty.

Out of Office Protocol

Notifying the Team

One week in advance, or as soon as possible Notify your backup(s) of your planned time off

Double check the SharePoint calendar to ensure your time off is reflected on the correct dates
The business day prior to your planned time off

Remind your backups and pass off any important tasks/things that will need to be handled in your absence

Post in the CS Scheduling Updates channel with the days you plan to be off and who your backup(s) is/are (@/mention them for an additional reminder)

Do your best to wrap up loose ends and leave notes on tickets as needed

Turn on your Out of Office reply in Outlook 

Unplanned Time Off/Sick Time
Call outs will be posted in the CS Scheduling Updates as well. We will @/mention backups for notification purposes.

Out of Office Replies
Please be sure to turn on your Out of Office in Outlook for both inside and outside the organization. This also marks you as Out of the Office on Teams! You can also do this in Teams.

Automatic Replies in Outlook
Refer to Microsoft support for direction on setting an Out of Office in Outlook or in Teams. Both of these options can work for both Outlook and Teams when set up correctly. 

Inside our Organization:
No template - please advise the dates you plan to be gone (if known), and who your backup(s) is/are


Outside our Organization:
Hello,

Thank you for your email.

I am currently out of the office with plans to return on _____. I will respond as soon as possible upon my return. If your matter is urgent and requires immediate assistance, please contact one of the following:

    • Your Richardson Outside Sales Representative (preferred)
    • CustomerService@RichardsonSports.com

Thank you,

When Returning from Planned/Unplanned Time Off
Upon your return, it is imperative that you read up on any Teams messages or important emails that were missed while out of the office.  Part of the purpose of our new Teams Channels is to give you a more centralized place to find updates, rather than having to scroll through the CS Help Chat, emails, chats, etc to try to locate updates.