--- title: Inquiry Type | Verified & General Inquiries Pipeline description: Definitions of the Inquiry Types in the Verified & General Inquiries pipeline --- [Skip to content](https://ithelpdesk.richardsoncap.com/kb/inquiry-type-verified-general-inquiries-pipeline#main-content) English Show submenu for translations [Customer portal](https://ithelpdesk.richardsoncap.com/tickets-view?hsLang=en) ![RichardsonLogo-3.png\]](https://ithelpdesk.richardsoncap.com/hs-fs/hubfs/RichardsonLogo-3.png?height=39&name=RichardsonLogo-3.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://ithelpdesk.richardsoncap.com/tickets-view) - Go to richardsonsports.com Go to richardsonsports.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Richardson Knowledge Base](https://ithelpdesk.richardsoncap.com/kb?hsLang=en) 2. [CS - HubSpot](https://ithelpdesk.richardsoncap.com/kb/cs-hubspot?hsLang=en) 3. [Properties](https://ithelpdesk.richardsoncap.com/kb/cs-hubspot?hsLang=en#properties) # Inquiry Type | Verified & General Inquiries Pipeline The **Inquiry Type** property includes options from both the **Verified Contact Us Form (VCF)** and **Unverified Contact Us Form (UVCF)**, along with additional values that have been created internally for email inquiries and workflow management. --- **General Inquiry or Product Question** **Source:** Verified Contact Us Form (VCF) & Email inquiries **Used For:** - General questions that do **not** relate to a specific order - Product questions - General information requests - Blank, decorated, and freight quote requests (unless another quote-specific Inquiry Type applies) **Note:** - If the inquiry becomes related to a specific order, update the **Inquiry Type** accordingly and populate the **Order #** property **Assignment:** Sales Support will self-assign. --- **Blank Order Question / Update** **Source:** Verified Contact Us Form (VCF) & Email inquiries **Used For:** - Questions or updates regarding a specific blank order. **Order Information:** - On the form, **Order #, Web Order #, and PO #** are optional for the dealer. - Customer Service should verify and correct any inaccurate information. - Email-created tickets should include the **7-digit Richardson Order #** whenever possible. **Notes:** - Each ticket should reference **only one 7-digit Order #**. - If the conversation expands to include another order, **clone the ticket** so each ticket contains a single Order #. **Assignment:** Sales Support will self-assign. --- **Decoration Order Question / Update** **Source:** Verified Contact Us Form (VCF) & Email inquiries **Used For:** - Questions or updates regarding a specific decorated order. **Order Information:** - On the form, **Order #, Web Order #, and PO #** are optional. - Customer Service should verify and correct inaccurate information. - The **Order #** should always be the **7-digit Richardson Order #** and should **not** include the part number. - Email-created tickets should include the 7-digit Order # whenever possible. **Notes:** - Each ticket should reference only **one Order #**. - If multiple orders are discussed, **clone the ticket** (and reassign if needed) so each ticket tracks a single order. **Assignment:** - The Decoration Coordinator will monitor and assign these tickets. - If creating a ticket from an inbox, assign it appropriately during creation whenever possible. --- **Website Login / Technical Issue** **Source:** Unverified Contact Us Form (UVCF) & occasionally email inquiries **Used For:** - Login issues - Password or account access requests - Website navigation questions - Customizer issues - Other website-related technical concerns **Notes** - Bugs or more complex technical issues should be referred to IT or submitted through the **Website Feedback** form available on the Account Dashboard. **Assignment:** Sales Support will self-assign. --- **Blank / Decorated Quote** **Source:** Email inquiries **Used For:** - Standard blank quotes - Standard decorated quotes - CUOF & Uniform quotes - EXPRESS26 quotes - Any "on-menu" pricing requests **Assignment:** Sales Support will self-assign. --- **Custom Offshore Quote** **Source:** Email inquiries & T4Quotes@RichardsonSports.com Inbox **Used For:** - Off-menu custom offshore quote requests requiring a Merchandiser. **Assignment:** The Merchandising team will self-assign and communicate directly with the customer --- **Partnership or Dealer Inquiry** **Source:** Unverified Contact Us Form (UVCF) & occasionally email inquiries **Used For:** - Dealer application questions - Partnership opportunities - Sponsorship or donation requests - Other general business partnership inquiries **Notes:** - Some inquiries may simply be directed to the Dealer Questionnaire. - Additional guidance may evolve as we receive more inquiries in this category. **Assignment:** Sales Support will self-assign and partner with a supervisor as needed --- **Voicemails** **Source** - Automatically created from the **T1 Voicemails** inbox (after-hours voicemails) **Assignment:** Andrea reviews incoming voicemail tickets and distributes them to the appropriate team members as needed --- **Special Projects** **Source:** Manually created by supervisors **Used For:** - Internal work items - Follow-up projects - Miscellaneous tasks assigned to Sales Support **Assignment:** Sales Support will self-assign unless the ticket creator assigns it during creation   - [CS - General](https://ithelpdesk.richardsoncap.com/kb/cs-general?hsLang=en#main-content) - [SAP](https://ithelpdesk.richardsoncap.com/kb/cs-general?hsLang=en#sap) - [Report Server](https://ithelpdesk.richardsoncap.com/kb/cs-general?hsLang=en#report-server) - [RichardsonSports.com](https://ithelpdesk.richardsoncap.com/kb/cs-general?hsLang=en#richardsonsports-com) - [Discounts and Promotions](https://ithelpdesk.richardsoncap.com/kb/cs-general?hsLang=en#discounts-and-promotions) - [New Hire Set Up](https://ithelpdesk.richardsoncap.com/kb/cs-general?hsLang=en#new-hire-set-up) - 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