--- title: Restoring the Numbering File | Duplicate Contact Error Message in Business Partner description: How to clear the duplicate contact person error message --- [Skip to content](https://ithelpdesk.richardsoncap.com/kb/duplicate-contact-error-message-in-business-partner#main-content) English Show submenu for translations [Customer portal](https://ithelpdesk.richardsoncap.com/tickets-view?hsLang=en) ![RichardsonLogo-3.png\]](https://ithelpdesk.richardsoncap.com/hs-fs/hubfs/RichardsonLogo-3.png?height=39&name=RichardsonLogo-3.png) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://ithelpdesk.richardsoncap.com/tickets-view) - Go to richardsonsports.com Go to richardsonsports.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Richardson Knowledge Base](https://ithelpdesk.richardsoncap.com/kb?hsLang=en) 2. [CS - General](https://ithelpdesk.richardsoncap.com/kb/cs-general?hsLang=en) 3. [SAP](https://ithelpdesk.richardsoncap.com/kb/cs-general?hsLang=en#sap) # Restoring the Numbering File | Duplicate Contact Error Message in Business Partner If you are adding or updating a contact in **BP** and receive the error below, follow these steps to resolve it:  ![](https://ithelpdesk.richardsoncap.com/hs-fs/hubfs/image-png-Sep-07-2026-05-52-52-3924-PM.png?width=670&height=48&name=image-png-Sep-07-2026-05-52-52-3924-PM.png) #### Resolving the Duplicate Contact Error 1. Go to **Help \> Support Desk \> Restore \> Restore Numbering File**. 2. A System Message will appear asking **“Restore Numbering File?”** Select **Yes**. 3. Allow the process to finish. **This may take up to 10 minutes - please allow it to finish the process and do not force quit SAP** *If you try to Restore the Numbering File and receive a message that you do not have permission to do so, reach out to IT and they can grant permission.*  ##### If You Receive a System Message Or Error After the Restore Once the process is complete, you may receive a message indicating that the restore failed. **This does not necessarily mean the issue was not resolved.** ![](https://ithelpdesk.richardsoncap.com/hs-fs/hubfs/image-png-Sep-07-2026-05-55-50-7585-PM.png?width=670&height=159&name=image-png-Sep-07-2026-05-55-50-7585-PM.png) Compare this message to the **original error** you received.  For example, the original error stated: **Contact exists in the following tables: 'Contact Persons' (OCPR) (ODBC -2035)**  Review the message you receive after restoring the Numbering File. As long as it **does not indicate a failure for the same table/error referenced in your original message** — in this example, **OCPR / ODBC -2035** — the original contact issue should be resolved.  #### Before Resuming Your Updates 1. Exit the **BP** window and reopen it. 2. Review the Contact List for the contacts you were attempting to add. 3. Confirm that all required fields are populated for the contacts that were successfully added. 4. The contact that caused the error may have been created with **only a Contact ID**. If so, complete the missing First Name, Last Name, Email, and other required fields. 5. Resume adding contacts **after the contact that caused the error**. **PRO TIP:** To avoid losing your work and having to re-add contacts, it is safer to click Update every 5-10 contacts.  #### If Restoring the Numbering File does not Resolve the original Error Submit an IT Ticket for assistance with the Account Number and Contact(s) you were trying to add   - [CS - General](https://ithelpdesk.richardsoncap.com/kb/cs-general?hsLang=en#main-content) - [SAP](https://ithelpdesk.richardsoncap.com/kb/cs-general?hsLang=en#sap) - [Report Server](https://ithelpdesk.richardsoncap.com/kb/cs-general?hsLang=en#report-server) - [RichardsonSports.com](https://ithelpdesk.richardsoncap.com/kb/cs-general?hsLang=en#richardsonsports-com) - [Discounts and Promotions](https://ithelpdesk.richardsoncap.com/kb/cs-general?hsLang=en#discounts-and-promotions) - [New Hire Set Up](https://ithelpdesk.richardsoncap.com/kb/cs-general?hsLang=en#new-hire-set-up) - [Paylocity](https://ithelpdesk.richardsoncap.com/kb/cs-general?hsLang=en#paylocity) - [Miscellaneous](https://ithelpdesk.richardsoncap.com/kb/cs-general?hsLang=en#miscellaneous) - [CS - HubSpot](https://ithelpdesk.richardsoncap.com/kb/cs-hubspot?hsLang=en#main-content) - [General](https://ithelpdesk.richardsoncap.com/kb/cs-hubspot?hsLang=en#general) - [Views](https://ithelpdesk.richardsoncap.com/kb/cs-hubspot?hsLang=en#views) - [Properties](https://ithelpdesk.richardsoncap.com/kb/cs-hubspot?hsLang=en#properties) - [Companies](https://ithelpdesk.richardsoncap.com/kb/cs-hubspot?hsLang=en#companies) - [Contacts](https://ithelpdesk.richardsoncap.com/kb/cs-hubspot?hsLang=en#contacts) - [Inboxes](https://ithelpdesk.richardsoncap.com/kb/cs-hubspot?hsLang=en#inboxes) - [Reporting Dashboards](https://ithelpdesk.richardsoncap.com/kb/cs-hubspot?hsLang=en#reporting-dashboards) - [CS - Decoration](https://ithelpdesk.richardsoncap.com/kb/cs-decoration?hsLang=en#main-content) - [General Guidelines & Processes](https://ithelpdesk.richardsoncap.com/kb/cs-decoration?hsLang=en#general-guidelines-processes) - [EWO](https://ithelpdesk.richardsoncap.com/kb/cs-decoration?hsLang=en#ewo) - [Art Approval & Design Proofs](https://ithelpdesk.richardsoncap.com/kb/cs-decoration?hsLang=en#art-approval-design-proofs) - [Embroidery](https://ithelpdesk.richardsoncap.com/kb/cs-decoration?hsLang=en#embroidery) - [Off-Menu Decoration](https://ithelpdesk.richardsoncap.com/kb/cs-decoration?hsLang=en#off-menu-decoration) - [Special Accounts](https://ithelpdesk.richardsoncap.com/kb/cs-decoration?hsLang=en#special-accounts) - [Miscellaneous](https://ithelpdesk.richardsoncap.com/kb/cs-decoration?hsLang=en#miscellaneous) - [Inventory and Lead Times](https://ithelpdesk.richardsoncap.com/kb/cs-decoration?hsLang=en#inventory-and-lead-times) - [IT](https://ithelpdesk.richardsoncap.com/kb/it?hsLang=en#main-content) - [Magento](https://ithelpdesk.richardsoncap.com/kb/it?hsLang=en#magento) - [iDrive Data Migration](https://ithelpdesk.richardsoncap.com/kb/it?hsLang=en#idrive-data-migration) - [Automation](https://ithelpdesk.richardsoncap.com/kb/it?hsLang=en#automation) - [SAP](https://ithelpdesk.richardsoncap.com/kb/it?hsLang=en#sap) # Richardson richardsonsports.com Help Center Copyright © 2026, Richardson