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Credit Flagged Orders: Checking Related Activities for Updates

When an order is Credit Flagged, the accounting team will follow up with the dealer to get the issue resolved. You have access to their notes in Related Activities

UPDATE 8/7/26: Accounting no longer uses Related Activities. We are working on getting their notes inputted into HubSpot for additional visibility. In the meantime, see Rian or Andrea to check notes left on Credit Flagged orders in accounting's portal 

  1. Go to the Business Partner in question (for example: EH553CM)

  2. On the Business Partner window, click You Can Also, and select View Related Activities

  3. Locate the Activity Type titled Collections and click the yellow arrow to the left of the Number
    Note: Accounts that are frequently credit flagged may have more than one Collections activity. Make sure you click the one with the most recent Start Date
  4. Navigate to the Content tab and scroll to the bottom of the latest updates

 

If you do not see that any contact has been made to resolve the Credit Flag and the order has been sitting in Waiting Credit for more than several days, reach out to credit@richardsonsports.com to request an update.