Blank Order Holding Reason | Blank Orders Pipeline

The Blank Order Holding Reason Property is your new Work Status for the Blank Orders pipeline. Tickets in status of Waiting On Us or Waiting On Them will be required to have this field filled out.

• Waiting PO Clarification: some detail about the PO is unclear and requires clarification prior to proceeding with processing - cap style, colorway, size, shipping info, quantity, etc.
• Waiting Revised PO: we need a revised PO with certain details adjusted in order to proceed. May or may not be pricing related. 
• IHD/Inventory Issue: one or multiple items have an extended backorder date, and/or we will not be able to meet their IHD. Can also be used for expedited freight requests in which the shipping window has been missed and next steps are required
• Phaseout/Closeout: one or multiple items are phaseouts or closeouts and the order cannot be processed. CS should suggest alternatives when advising the dealer whenever possible. 
• Waiting Credit Card/Payment Info: typically will be used for Captuer orders that require CC info
• Waiting Internal: approval or supervisor instruction is required to proceed
• Other: any other scenario - Waiting On Details must be filled out if Other is selected